If you are unable to sign in, the issue is often related to your Single Sign-On (SSO) credentials and can typically be resolved by resetting your password.
Step-by-Step: Resetting Your SSO Password
- Navigate to the Railinc SSO login page at this link: Railinc Single Sign-On
- Enter your Railinc User ID. Note that the SSO login does not accept email addresses.
- Click on the ‘Forgot password?’ link beneath the login fields.
- Select 'Start Password Recovery'.
- Follow the instructions in the password reset email sent to the email address associated with the profile.
- If you do not receive an email, check your spam folder or contact your organization’s IT administrator for assistance.