Enter Exceptions at the Repair Line (Invoice)

Record billed‑party exceptions at the repair line on an invoice.

Steps to Enter Repair Line Exceptions

1. Open the invoice and select the “BRC” tab.
2. Select the arrow in the first column on a repair line to expand.
3. Enter “Exception Reason” and “Excp Amt”.
4. Enter “Exception Response” and “Amount Allowed”.
5. Optionally add “Comments” (internal only).
6. Select “Save”. An “E” appears in the “E” column.
7. Repeat for other lines and BRCs.
8. On the “Invoice” tab, review “Exceptions Taken”.
9. Select “Generate CBA Letter” to create the PDF letter.